When people look to try a new restaurant, buy a new product or do anything that involves spending their hard-earned money, they like to research. It only makes sense to want to see other people’s accounts of the experiences they’ve had. Reviews are plentiful, and they can be found in several different places. You’re likely being reviewed online. It’s critical to remember that reviews can heavily influence a customer in bringing- or NOT bringing- their business to you. We want to make sure that you’re doing everything you can to ensure people are seeing the good reviews. That’s where our reputation management services come in to play.
With our online listening software, we “hear” when anyone mentions anything about your business on the Internet. If someone leaves a bad review or tweets something negative about your business, we can reach out to them and interact with them, often turning a negative experience into a positive one. This is what great customer service is all about. If you can establish your business as one that cares about each customer and the experiences they have with you, it makes a huge difference in your reputation, both online and otherwise. This will go a long way in setting you apart from your competition.